We’ll Fix it in Production and Other Things I Used to Say Before Joining QA

We’ll fix it in production…Time for a hotfix…Why don’t our users understand…Did we actually lose the customer? Any of this sound familiar? How about QA is such a bottleneck…What do they even do, and why am I spending 1/3 of my IT budget on it? All of these are things that same out of my mouth at some point in last 15 years. Being QA adjacent led me to believe that QA’s role was basically picking up the pieces of lazy Developers and SysAdmins. I mean if people just did their jobs, we would have no need for QA…Right? Well…Yes…and No. QA holds an extremely vital role for organizations. A fact that I didn’t really understand until I joined QA.