At USCIS, we’ve set the standard for government agility with hundreds of daily deployments, rich SecDevOps practices and an increasingly data-driven culture. But it’s been a tough road, particularly for QA and change management. Presenter Ken Moser helped guide USCIS’s Delivery Assurance Branch from waterfall to agile governance, using data to governance policy uniquely focused on outcomes. We’ll detail how data on program performance and health powered a revolution at USCIS. We’ll identify which metrics proved useful at USCIS, what recurring challenges we found collecting data, and what...
Before You Go!
Don't Miss Special Offers and Program Updates Straight to Your Inbox (Opt-Out at Any Time)!
Nate Conroy
Manager
NTT Data
Nate Conroy is a technical leader who builds agile software teams that deliver value to customers early and often. Together with Ken Moser, Nate helped the USCIS CIO develop Management Instructions defining Agile governance and measurement as a contractor with USCIS.