At USCIS, we’ve set the standard for government agility with hundreds of daily deployments, rich SecDevOps practices and an increasingly data-driven culture. But it’s been a tough road, particularly for QA and change management. Presenter Ken Moser helped guide USCIS’s Delivery Assurance Branch from waterfall to agile governance, using data to governance policy uniquely focused on outcomes. We’ll detail how data on program performance and health powered a revolution at USCIS. We’ll identify which metrics proved useful at USCIS, what recurring challenges we found collecting data, and what...
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Melinda Solomon
Business Agility Coach
USCIS
Melinda Solomon is an Accredited Kanban Trainer (AKT) specializes in flow, limiting work-in-progress, and visibility. Together with Ken, Melinda was the architect of the USCIS Agile Training Program.