At USCIS, we’ve set the standard for government agility with hundreds of daily deployments, rich SecDevOps practices and an increasingly data-driven culture. But it’s been a tough road, particularly for QA and change management. Presenter Ken Moser helped guide USCIS’s Delivery Assurance Branch from waterfall to agile governance, using data to governance policy uniquely focused on outcomes. We’ll detail how data on program performance and health powered a revolution at USCIS. We’ll identify which metrics proved useful at USCIS, what recurring challenges we found collecting data, and what...
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Ken Moser
Change Agent
US Citizenship and Immigration Services (USCIS)
Ken Moser led the transition from waterfall to Agile and DevOps practices within USCIS Delivery Assurance. He built the Delivery Assurance Branch from a few employees working traditional systems assurance and Section 508 compliance to an innovative organization encompassing agile-friendly Configuration, Change, and Release Management, Operational Test, and acquisition reviews in the federal space.