Agile + DevOps East 2020 Concurrent Session : Reframing Conflict: The Heads, Hearts, and Hands of Productive Disagreement

Conference archive


Thursday, November 12, 2020 - 5:00pm to 6:00pm

Reframing Conflict: The Heads, Hearts, and Hands of Productive Disagreement

So you and your teams know that healthy conflict is a hallmark of high performing teams, right? Yet you find yourself struggling to actually live this reality. You’re likely caught in the same vicious cycle of trying to change other’s minds and being locked in heated debate with no end in sight. Whether you are a team member, coach, or manager, this session will give you practical models and techniques for understanding and navigating conflict, rather than micro-managing or ignoring it. You will learn how to help teams identify, understand, and have productive disagreement that leads to better collaboration. We will debunk misconceptions, learn some useful truths, and practice some conversational habits that will give you a new superpower: productive disagreement!

Inspired Iterations

Jason Schreuder is a Certified Team Coach (CTC), one of the Certified Agile Coach designations within the Scrum Alliance. As a guide for Scrum, he helps build agile teams to execute any work. He also teaches and coaches agile principles and values which helps leaders become more responsive and future proof. Jason has a diverse background gained from years in the military and the engineering/technology industry. His mission is to stay curious and to help people be a proper human at work and in life. You can follow Jason’s musings and learn more about him at