Agile + DevOps East 2018 Concurrent Session : Coaching Around Resistance by Using Humble Inquiry

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Wednesday, November 7, 2018 - 11:30am to 12:30pm

Coaching Around Resistance by Using Humble Inquiry

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When coaches encounter resistance to agile transformations, we often treat it as a phenomenon to be overcome, confronted, or combated. But resistance is a natural reaction to change, and that reaction can't be alleviated by violent opposition. Rather than meeting resistance head-on, the clever coach will work around it by helping people recognize and resolve the negative emotions that drive it. Once those negative emotions are resolved, people are more likely to let down their guard and embrace change. In this interactive session, you will learn to use a method known as humble inquiry to help people uncover the emotional roots of their resistance so that they can resolve their reluctance to embrace agile transformation. You'll identify common resistance behaviors, then practice by engaging in humble inquiry. You will learn ways to use humble inquiry to build trust and rapport in your agile team.


Becky Hartman

Becky Hartman is an enthusiastic and passionate agile coach with nearly twenty years of experience in traditional and agile methodologies, with applied experience in a variety of domains. She holds several certifications pertaining to agile and project management, including PMI-ACP, PMP, CSM, CSPO, CSP, PSM II, and TBR-CT. She specializes in engaging teams in transformations to agile practices through training, facilitating, and coaching. Becky is also known for her active volunteering in both the local and national agile communities and is currently a member of the board of directors for Agile Alliance. Becky is also a coauthor of The Agile Practice Guide, a collaborative project between the Project Management Institute and Agile Alliance to bridge the gap between the two communities and provide another means of transition from traditional project management to an agile process. Becky is a senior agile coach at AgileThought in the beautiful Tampa Bay area.

Agile Thought

Sam Falco is an Agile Coach at Agile Thought. A graduate of the University of South Florida, he holds a Bachelor’s degree in History and a Master’s degree in English. He began working in the software industry in 1999 as a technical writer, and also worked as a test engineer before becoming a Scrum Master in 2008.