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Rick Craig

Software Quality Engineering

A consultant, lecturer, author, and test manager, Rick Craig has led numerous teams of testers on both large and small projects. In his thirty years of consulting worldwide, Rick has advised and supported a diverse group of organizations on many testing and test management issues. From large insurance providers and telecommunications companies to smaller software services companies, he has mentored senior software managers and helped test teams improve their effectiveness. Rick is coauthor of Systematic Software Testing and is a frequent speaker at testing conferences, including every STAR conference since its inception in 1992.

Speaker Presentations
Tuesday, June 3, 2014 - 8:30am
Half-day Tutorials
Measurement and Metrics for Test Managers

To be most effective, test managers must develop and use metrics to help direct the testing effort and make informed recommendations about the software’s release readiness and associated risks. Because one important testing activity is to “measure” the quality of the software, test managers must measure the results of both the development and testing processes. Collecting, analyzing, and using metrics is complicated because many developers and testers are concerned that the metrics will be used against them. Join Rick Craig as he addresses common metrics—measures of product quality, defect removal efficiency, defect density, defect arrival rate, and testing status. Learn the guidelines for developing a test measurement program, rules of thumb for collecting data, and ways to avoid “metrics dysfunction.” Rick identifies several metrics paradigms—including Goal-Question-Metric—and discusses the pros and cons of each.

Rick urges those attending to bring their metrics problems and issues for use as discussion points.